8. January 2021

Payment, shipping and delivery information_1

A. Shipping information

As standard, the goods can only be shipped to the countries listed below. Depending on the size of your order, it will be shipped by DPD, UPS, DHL or by freight carrier. The shipping costs incurred are stated in the table below.

Unless otherwise agreed in writing, we deliver ex works (EXW) in accordance with INCOTERMS 2010.

Shipping within Germany

Our shipping costs for deliveries without a trade discount are price-dependent:

The minimum order value is net € 25,00. The minimum quantity surcharge is net € 15,00.

From 4 packs per Order No. we grant a 5 % volume discount.

Up to a net value of € 149,99 the shipping costs are € 7,50 net.

From a net order value of € 150,00 Euro we ship free of charge.

When shipping to German islands, we also charge an island surcharge of € 14.00 net.

With “express” shipping, additional costs from € 9.40 net are due depending on the delivery time.

In the case of purchased third-party products, the minimum order value is net € 50,00.

B. Payment information

Shipping within Germany

For deliveries within Germany we offer the following payment options, unless otherwise specified in the detailed product description:

1. Prepayment via bank transfer

2. Direct debit (SEPA direct debit)

3. Delivery on invoice

III. Detailed information on the individual payment options

1. Prepayment via bank transfer

Transfer the invoice amount to one of our specified bank accounts within 7 days. We will inform you of our bank details and the purpose of the transfer separately by email as part of the order processing.

2. Direct debit (SEPA direct debit)

After submitting your bank details and issuing a SEPA direct debit mandate, we will collect the invoice amount from your bank account by direct debit. Please make sure that you send us your bank details correctly during the ordering process and that your account has the necessary coverage. Collection by direct debit takes place when the goods you have ordered leave our warehouse.

3. Delivery on invoice

After receiving the invoice, transfer the amount to be paid by you to us within 14 days to one of our specified bank accounts, stating the transfer intended use.

Transfer intended use: Customer-No./Invoice-No.

C. Delivery time

Unless a deadline is specified in the respective offer, regular delivery within Germany takes place within 1-2 working days.

For EU / international deliveries, regular delivery takes place within 2-5 working days after the contract has ended, in the case of prepayment after the date of the value date on one of our specified bank accounts.